All you need to know about our VIP Early Access

 

 

To reward our dearest Carrie K. Inner Circle Family, we will be having an exclusive, online pre-order launch of our newest collection, the Star, on 10 July

Access to our online, early release has now closed, register here to get the latest updates on our Star Collection, launching 27 July. 

A contemporary twist to Singapore’s multi-cultural, heritage stories, our Modern Heirloom line finds meaning and showcases meaningful traditions of various cultures in their entirety. Our first collection, Heritage, is inspired by the ideal traditional Chinese family life of four generations living together in harmony and happiness under one roof.

Our second collection, Star, is influenced by the rich, deep roots of Malay culture in Singapore. Launching in late July, it is heavily inspired by the “Bintang Beralih”, a star-shaped motif commonly found on the Malay Songket. This collection is a nod towards the kampung spirit burning bright in each and every one of us.

We have prepared this FAQ specially for you to answer any burning questions you might have on our early pre-order launch.



What is this Carrie K. VIP Early Access about?
To reward our dearest Carrie K. Inner Circle Family, we will be doing an exclusive, private launch of our upcoming Star Collection on 10 July.
 
How do I access the private launch?
Sign up here to join our Carrie K. Inner Circle and you will receive an email with a secret link to shop our Star Collection on 10 July.
Only those who signed up will receive the secret link to the Star Collection page!
 
If I have not signed up for Carrie K. mailing list, would I still be able to gain access to this exclusive launch?
No, you will not be able to find the collection on our website. What are you waiting for! Sign up here.
 
If I am already subscribed to Carrie K. mailing list, do I still have to sign up to gain access to this exclusive launch?
No, as you are already subscribed to our Carrie K. mailing list, you will automatically receive the email with the secret link to shop our Star Collection on 10 July.
 
Why would I want to sign up for this?
Not only do you get early access to our Star collection, you will also receive other perks such as notifications to our upcoming sales and VIP exclusive discounts. 
 
When is the exclusive launch?
The launch starts on 10 July.
 
Is there a time limit to the sale?
No, there isn’t. We want our beloved customers to view and choose their favourite pieces at their own pace without any time pressure.
 
When can I expect the pieces to ship by?
We will fulfill all orders by 20 July.
 
What are your payment options?
We accept Visa, Mastercard, and American Express. Prices are listed in Singapore Dollars.
 
What if I receive an incorrect or defective item?
We apologise in advance if you receive a defective or incorrect item. Please email us at contact@carriekrocks.com with a picture and details of the defect within 7 days (local orders)/ 28 days (international orders) from the date that the order was placed. Once the defects have been confirmed, you make the exchange of the item in-store or you can send the defective product back to us and we will arrange for a new item to be sent to you once we receive the defective item. We will reimburse any shipping cost incurred for the defective/incorrect item(s) sent to you.
 
What is your exchange policy?
We want you to be completely satisfied with your purchase. Thus, we will accept exchanges of full-priced items, unworn or defective merchandise with all tags attached within 14 business days (excluding weekends and Singapore public holidays) from the date of purchase. A one-time exchange is permitted per purchase. Items returned to us in non-sellable condition will not be exchanged and may be sent back to you.
 
What is your return policy?
Cash refunds are not provided for returns. An online credit voucher equivalent to the purchase price of the item(s) returned will be issued in your account. To process a refund in store credits, please file the return here: https://carriekrocks.myreturnscenter.com.
 
For more information, click here.
 
What about shipping? How much will it cost?
Click here to find out more about our shipping rates.

 

Oh no! My question isn’t listed here.
Don’t fret, feel free to call us at (+65) 9061 2880 or email us.
You can also drop us a message on Facebook or DM us on Instagram.



 

Alright, I’m convinced! Where do I sign up?

Click here or Sign up below!

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Ring Size Chart
 Inner Circumference Carrie K. Size/ US, Canada, Mexico UK, Ireland, Australia, New Zealand Italy, Spain, Netherlands France Germany
46.8 mm 4 H 6.75 46 1/2 15
48 mm 4.5 I 8 47 3/4 15 1/4
49.3 mm 5 J 1/2 9.25 49 15 3/4
50.6 mm  5.5 K 1/2 10.5 50 1/4 16
51.9 mm 6 L 1/2 11.75 52 3/4 16 1/2
53.1 mm 6.5 M 1/2 13.25 54 17
54.4 mm 7 N 1/2 14.5 55 1/4 17 1/4